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Returns

Damaged/Faulty Items

We always try our best to make sure all items make it to you safely. However if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by emailing support@purolabs.com and we'll take care of this for you. 

Product Returns

This returns policy applies to products bought directly from our website.

If you have purchased products from a third party then please contact them for their own returns and refund procedures.

At Purolabs, we strongly believe in the quality and abilities of our products, because of this, we offer a 60-Day Money-Back Guarantee Return Policy.

We believe you should be completely satisfied with your products and your experience with our company. This means that all products on our website are sold with a 60-day money back guarantee. 

If you're not entirely happy with your purchase, for any reason, you can contact us within 60 days and we will make things right for you.

We will arrange a return of any unused items back to us and once received we will either refund your money in full or exchange the goods.

All we ask is that you contact us first to start the returns process. 

Please note that in order to qualify for our money back guarantee, we expect customers to only use a maximum of 60 days dosage of the product purchased. 

This means that the remainder of the product needs to be returned to us in a re-sellable condition. We are not able to refund multiple open bottles/containers.

If you purchased a single bottle/container of a product, Purolabs will always offer a full refund regardless of the amount of product used as long as the return request is made within 60 days of the item being received.

How To Return A Product

Please email us at support@purolabs.com to start the returns process as we will need to issue with a returns/RMA number and provide further instructions on where to send your return. Proof of purchase is required. 

Please do not send items back to us without contacting us first.

All eligible returned items require a return authorisation number to be issued. We cannot be held responsible for items shipped back to us without a Return Authorisation number - these items will not be refunded and may be lost. 

Please note that you are responsible for making sure your return arrives back to us in good condition. We cannot be responsible for missing/lost returns and so you may wish to use a recorded or signed for service to ensure that products arrive back to us safely. 

Please note that it can take up to 10 working days for refunds to be processed so please allow some time after sending your returned items back to us. 

Assuming the unused item(s) to be returned/exchanged are received in good condition to the correct returns address provided, we will then process your refund. 

Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.

Please note that we are unfortunately unable to cover the cost of any return postage to send your items back to us. 

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