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Returns

Damaged/Faulty Items

We always try our best to make sure all items make it to you safely. However if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by emailing support@purolabs.com

Product Returns

This returns policy applies to products bought directly from our website. If you have purchased products from a third party then please contact them for their own returns and refund procedures.

At Purolabs, we strongly believe in the quality and abilities of our products, because of this, we offer a 60-Day Money-Back Guarantee Return Policy.

We believe you should be completely satisfied with your products and your experience with our company. This means that all products on our website are sold with a 60-day money back guarantee. 

If you're not entirely happy with your purchase, for any reason, you can contact us within 60 days and we will make things right for you.

We will arrange a return of any unused items back to us and once received we will either refund your money in full or exchange the goods.

All we ask is that you contact us first to start the returns process. 

How To Return A Product

Please email us at support@purolabs.com to start the returns process as we will need to issue with a returns/RMA number and provide further instructions on where to send your return. Proof of purchase is required. 

Assuming the unused item(s) to be returned/exchanged are received in good condition to the correct returns address provided, we will then process your refund. 

Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.

Please note that we are unfortunately unable to cover the cost of any return postage to send your items back to us.  

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