All orders are dispatched from our fulfilment warehouse within 48 hours and are sent using Royal Mail 1st Class post. 

99% of orders arrive within 3-5 working days after dispatch so we would ask you to wait at least this long before contacting us to ask us to locate you order. 

If this timeframe has passed then please contact our Customer Services team at and we'll be happy to help!


At Purolabs, we strongly believe in the quality and abilities of our products, because of this, we offer a 60-Day Money-Back Guarantee Return Policy. We believe you should be completely satisfied with your products and your experience with our company. This means that all products on our website are sold with a 60-day money back guarantee. 

If you're not entirely happy with your purchase of such products, for any reason, we will refund your money in full, or exchange the goods. All we ask is that you contact us first to start the returns process. 

Contact Email:


Please note that we aren't liable for the cost of any return postage to send your items back to us. 



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