Frequently Asked Questions

All the major ones: Visa, Mastercard, American Express, and most UK debit cards.

You can also pay using PayPal, Apple Pay, Google Pay or Shop Pay.

Yes, all transactions processed on our website are safe, we never store card details & your personal data is kept 100% secure at all times.

Yes. All products come with a 60 day money back guarantee.

If the product doesn’t meet your expectations, simply send the unused bottles back to us for a full refund. No questions asked.

Full details are available here

Please contact customer services ASAP if you have made a mistake during the ordering process or wish to cancel your order before it is shipped.

Please note that we can only amend orders that haven't been processed for dispatch so please reach out to us as soon as possible!

Yes. First time customers get 10% off their order.

Sign up using the email box in the pop-up or the footer at the bottom of the website.

Unfortunately, we are only able to accept orders through our website at this time.

Yes, all of the prices shown on our website include VAT.

We typically see 99% of orders arrive within 2-3 working days after dispatch for Royal Mail orders while 1-2 working days for DHL orders.

We dispatch all orders within 24 business hours if your items are in stock.

If ordering over a weekend please note your order will not be dispatched until Monday.

We'll send you a confirmation email once your order is dispatched from our warehouse.

Unfortunately, we are only able to dispatch orders to the United Kingdom at this time.

Standard delivery is always free of charge regardless of order size and takes 2-3 working days via Royal Mail.

We also offer a next day delivery service from DHL which costs £4.95 per order.

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

For subscription orders, the initial delivery is dispatched via Royal Mail with a 48-hour tracked service, and subsequent deliveries will be dispatched via Royal Mail's 48-hour service (untracked).

Email our friendly team at support@purolabs.com

They're available seven days a week and will look into the issue and resolve it as a priority.

We care deeply about our impact on the planet and strive to minimise wastage.

We dispatch all orders in unique, eco-friendly, flat recyclable packaging which keeps waste to a minimum and fits easily through your letterbox.

Our bottles are made from HDPE High-density polyethylene and our lids are made with PP Polypropylene which are both recyclable.

Our shipping package is zero carbon, 100% plastic-free biodegradable paperboard certified by FSC (Forest Stewardship Council) and printed using eco-friendly water-based inks.

Here at Purolabs we believe the answer to better health lies in nature, which is why we never compromise on ingredient quality or purity.

We're committed to using premium, natural ingredients that are backed by science, with no synthetic fillers, additives, or artificial nasties.

All our supplements are made with clean, natural ingredients in their most bioavailable forms. 

All Purolabs supplements are proudly made right here in the UK.

We work exclusively with ISO 22000 certified manufacturing partners who follow strict GMP (Good Manufacturing Practices) standards.

By keeping production local, we can personally oversee every step of the process—from sourcing ingredients to final packaging—ensuring complete quality control and transparency.

This hands-on approach means we can guarantee the highest standards in every bottle we produce.

Our capsules are 100% plant-based, made from vegetable cellulose. They are vegan-friendly, tasteless, and easy to swallow. They also dissolve efficiently for better absorption and are suitable for everyone, regardless of dietary preferences.

Unfortunately, all of our products are formulated for adults aged 18+.

However, we do offer a Multivitamin specially tailored for children between 4 and 13 years old.

You can find more information about this product here.

No, absolutely not. We never test on animals and never will. All our products are 100% vegan-friendly and cruelty-free.

We're committed to creating supplements that are kind to both people and animals and we only work with suppliers and manufacturers who share these values.

Yes, all Purolabs products are non-GMO. We're committed to using only natural, clean ingredients without any genetic modification.

This is part of our promise to provide pure, high-quality supplements you can trust—no synthetic additives, no GMOs, just premium natural ingredients that support your health.

GMP stands for Good Manufacturing Practices—strict quality standards that ensure supplements are produced safely and consistently.

These standards cover everything from raw material testing to facility cleanliness, equipment maintenance, and staff training.

All Purolabs products are made in GMP-certified facilities, which means every bottle meets the highest standards for purity, potency, and safety. It's your assurance that what's on the label is exactly what's in the bottle.

Purolabs products are only available online, not in physical shops. Selling direct online helps us keep prices fair and deliver fresh products straight to your letterbox.

Plus, you get our full 60-day guarantee and personal customer service when you order from us.

Subscribe and save 20% on every order—because consistency deserves rewards.

Set your perfect schedule with deliveries every 1, 2 or 3 months, then relax knowing your supplements will arrive exactly when you need them.

Managing your subscription is simple through our customer portal, and you're always in control—skip, pause or cancel anytime without any hassle.

It's the smartest way to stay on track with your wellness goals while keeping more money in your pocket.

Every delivery comes with our same premium quality and 60-day guarantee, plus you'll unlock exclusive subscriber-only perks and discounts along the way.

Yes, there's a minimum of 2 orders for subscriptions.

You can manage your subscription through our customer portal, and the cancellation option becomes available after you've received your second delivery.

You're in control. Whether you want to skip deliveries, swap products, cancel your subscription, change your delivery address or update your payment details - you can do so from within your Account section when you log in.

You can login to our easy to use customer portal by clicking here

If you have any issues accessing your account, please contact our customer services team by emailing support@purolabs.com

Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.

You can cancel your subscription at any time after a minimum of two orders. 

Just log in to your account using your email and password, go to ‘manage subscriptions’ on the order history page to view your active subscriptions.

Then click the ‘cancel’ button at the bottom of the page.

Purolabs is owned by husband and wife team Adam and Marilia, who founded the company in 2020.

After experiencing their own health challenges and finding their way back to wellness through supplements, they created Purolabs because they couldn't find a supplement brand they truly trusted.

As an independent, family-run business based in South London, they personally oversee every aspect of the company to ensure the highest quality standards and customer care.

We're based in Clapham, South London and all orders are dispatched from our warehouse in Bristol.

As a family-ran UK business, we personally oversee everything from our London headquarters - ensuring quality control and personal customer service that larger companies can't match.

You can unsubscribe from our newsletter by clicking the Unsubscribe link found at the bottom of our emails.

Once your request is processed, you will not receive any further email correspondence from us in future.

If you have any issues, please get in touch with our team at support@purolabs.com

Join our newsletter and get 10% off your first order. We'll send you exclusive discounts, early access to new products, and helpful wellness tips. As a family business, we only send emails worth reading - just good stuff. You can unsubscribe anytime.

We never spam and we don't pass your details to third-party marketers.

Gift your friends, family and followers 20% off. Every time someone buys using your link, we'll send you 20% of their purchase in cash!

You can find the full details of our customer referral program here.

Yes! This is available directly on the Student Beans website here.

We offer a 60 day guarantee on everything we sell. Simply return any unused bottles back to us & we'll refund you in full - no questions asked.

You can read more about our guarantee and returns policy here

We realise that sometimes things just don't work out.

If you decide that a product isn't for you then all we ask is that you please reach out to our customer support team at support@purolabs.com who will issue a returns number and provide the correct returns address.

Please note that you must contact us first before sending any items to us.

Please do not send items back to us without contacting us first as they will not be accepted.

Unfortunately, while we do offer a full refund within 60 days, as a small business we are unable to cover the cost of sending your returned items back to us.