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Frequently Asked Questions

Purolabs

Simply send us an email at support@purolabs.com and our friendly team will get back to you ASAP.

We are available between Monday to Friday 9am to 5pm (excluding Bank Holidays) and aim to respond to all messages within 24 working hours.

Yes, of course!

We believe in our products so much we offer a 60 day money back guarantee on everything we sell. If the product doesn’t meet your expectations, simply send it back to us for a full refund. No questions asked.

Purolabs products are intended for use by healthy adults over 18 years old. We are unable to provide any medical advice. We recommend that you consult your doctor before use if you are taking any prescription or over-the-counter medications or being treated for any medical condition.

Yes, absolutely! The security and safety of our customers is a big priority for us as a business.

We know some people are concerned about shopping online but we use an extremely secure shopping cart where 100% of your data is encrypted, safe and secure. 

Our website is verified by a number of 3rd party security verification systems so you can rest assured that your information is always 100% safe and secure at all times.

We never pass your details onto third parties or marketers.

We process all payments on our website using Stripe or Paypal (2 of the most secure and heavily used processors in the world) and we never see your payment details personally.

All orders placed on our website come with a 60 day money back guarantee.

Unfortunately we only take orders through our website at the moment.

We understand there can be a concern about shopping online but we can assure you that our customer’s security and safety is a priority for us.

Buying from our website is 100% safe and our shopping cart is verified by numerous 3rd party security verification systems so you can rest assured that your information is 100% safe and secure at all times. 

All of our products are sold exclusively here on our website www.purolabs.com and so aren't currently available on Amazon or the High Street. But we hope to change this in the near future!

Absolutely! All of our supplements are 100% safe and fine to take together in combination.

For many products we also offer bundles of multiple products which offer a significant discount when purchased together. You can view our bundles here.

You will save money by taking advantage of our special 3 and 6 bottle discounted packages.

These allow you to save up to 30% without the worry of increasing prices, products going out of stock, or having to pay additional postage fees later on.

You’re also still completely protected by our 60 day satisfaction guarantee.

We do offer discounts and promotions from time to time.

The best way to keep up to speed on the latest offers and ensure you receive any discount codes is by subscribing to the Puro VIP club at the bottom of the page. This will also give you 10% off your first order with us!

You can also follow us on Instagram andFacebook where we also post special offers from time to time.

Delivery & Orders

All orders are dispatched using Royal Mail 1st Class.

We usually dispatch all orders within 24 working hours of being placed and 98% of all orders are received within 3 - 5 working days.

Please note that our fulfilment team operate Monday-Friday so if you place an order over the weekend it will be processed when the team return back to the office the following Monday.

UK postage is fast and free on all orders over £30.

There is a small charge of £3.95 for orders under £30.

Right now we are only shipping our products within the UK but we are also working on shipping internationally soon so hold tight! We appreciate your patience and interest :)

If you decide that the product isn't for you please reach out to our team at support@purolabs.comwho will help you out and provide you with further instructions.

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