Frequently Asked Questions

Delivery

We dispatch all orders using Royal Mail Tracked 48.

99% of orders arrive within 2-3 working days.

We dispatch all orders within 24 business hours if your items are in stock.

If ordering over a weekend please note your order will not be dispatched until Monday.

We'll send you a confirmation email once your order is dispatched from our warehouse.

Unfortunately we are only able to dispatch orders to the United Kingdom at this time.

Yes postage is always free for all orders - regardless of size.

Yes. Your dispatch confirmation email contains a tracking number and link so you can monitor the progress of your delivery with Royal Mail.

Email our friendly team at support@purolabs.com

We care deeply about our impact on the planet and strive to minimise wastage.

We dispatch all orders in unique, eco-friendly, flat recyclable packaging which keeps waste to a minimum and fits easily through your letterbox.

Our bottles are made from HDPE High-density polyethylene and our lids are made with PP Polypropylene which are both recyclable.

Other packaging materials that we use are also fully recyclable.

Orders

All the major ones: Visa, Mastercard, American Express, and most UK debit cards.

You can also pay using PayPal, Apple Pay, Google Pay or Shop Pay.

Yes all transactions processed on our website are safe, we never store card details & your personal data is kept 100% secure at all times.

Yes. All products come with a 60 day money back guarantee.

If the product doesn’t meet your expectations, simply send the unused bottles back to us for a full refund. No questions asked.

Full details are available here 

Please contact customer services ASAP if you have made a mistake during the ordering process or wish to cancel your order before it is shipped.

Please note that we can only amend orders that haven't been processed for dispatch so please reach out to us as soon as possible!

Yes. First time customers get 10% off their order.

Sign up using the email box in the pop-up or the footer at the bottom of the website.

Unfortunately we are only able to accept orders through our website at this time.

Yes all of the prices shown on our website include VAT.

Products

Yes. Our two directors come from a background in health & wellness and always prioritise the cleanliness of ingredients above everything else in the formulation process.

Our products are made in the United Kingdom to the GMP code of conduct.

We source only the highest quality global ingredients for our products and we are continually updating our product range to ensure that only the highest quality ingredients make it into our products.

We use natural plant fibre capsules which are vegan-friendly.

Our products are formulated for adults aged 18+ and so aren't suitable for teenagers or childen unfortunately.

Absolutely not! We love all furry creatures all of our products are cruelty-free.

We never test on animals & we don't work with any manufacturing partners who do also.

Yes all products are free from genetic modification & do not contain any ingredients derived from GMOs.

Good manufacturing practice (GMP) standards are a strict code of conduct that manufacturers adhere to when manufacturing food supplements.

They state that products must:

- Be of consistent high quality

- Be appropriate to their intended use

- Meet the requirements of the marketing authorisation (MA) or product specification.

More information can be found regarding the inspections and checks carried out for GMP standards can be found here.

Our products are only sold on this website at this currently time so the only place you can buy them is right here.

Returns

We offer a 60 day guarantee on everything we sell. Simply return any unused bottles back to us & we'll refund you in full - no questions asked.

You can read more about our returns policy here

We realise that sometimes things just don't work out.

If you decide that a product isn't for you then all we ask is that you please reach out to our customer support team at support@purolabs.com who will issue a returns number and provide the correct returns address.

Please note that you must contact us first before sending any items to us.

Please do not send items back to us without contacting us first as they will not be accepted.

Unfortunately while we do offer a full refund within 60 days, as a small business we are unable to cover the cost of sending your returned items back to us.

Purolabs

Our main office is in Clapham, South London.

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Once your request is processed, you will not receive any further email correspondence from us in future.

If you have any issues, please get in touch with our team at support@purolabs.com

You'll receive helpful information, special discounts & the occasional health and wellness tip.

We never spam and we don't pass your details to third-party marketers.

Our rewards scheme allows you to earn points on your purchases which you can use for discounts on future orders.

You can find details and sign up here

Introduce a friend or family member to Purolabs & both save 15% off your next order.

You can find the full details of this program here.

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