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Frequently Asked Questions
We dispatch all orders within 24 business hours if your items are in stock. If ordering over a weekend or holiday, please note that your order will not be dispatched until the next working day.
We typically see 99% of orders arrive within 2-3 working days for Royal Mail orders and 1-2 working days for DPD.
When your order is successfully delivered, your online tracking will be updated on this page.
Unfortunately, we are currently only selling our products in the United Kingdom right now.
Our detailed Return Policy is available here: https://purolabs.com/pages/help-centre
Got issues with your delivery? Email us at firstname.lastname@example.org and we’ll take care of this for you as a priority.