Terms and Conditions for Website Use


1. Introduction

Welcome to Purolabs.

This page tells you the terms on which you may use our website https://www.purolabs.com, whether as registered user or guest. Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.


2. Who We Are

https://www.purolabs.com is operated by Purolabs Nutrition Ltd, a UK Limited company registered in England under company number 12781437.

Some important details about us:

Our registered office is at: Office 7, 64-66 Wingate Square, Clapham Common, London, SW4 0AF, United Kingdom

Our VAT number is: GB373629276

Our company registration number is 12781437


3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

You agree to follow our acceptable use policy https://purolabs.com/pages/acceptable-use-policy.

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you should not rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy at https://purolabs.com/pages/privacy-policy.

By using the site, you agree to us handling this information and confirm that data you provide is accurate.

If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply, which you can read at https://purolabs.com/pages/terms-and-conditions.


4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.


5. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site

Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.


6. Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy at https://purolabs.com/pages/acceptable-use-policy. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.


7. Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any "attack" on the site. We won"t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.


8. Links to Our Site

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our acceptable use policy https://purolabs.com/pages/acceptable-use-policy. We can end this permission at any time.

You mustn't suggest any endorsement by us or association with us unless we agree in writing.


9. Links From Our Site

Links from our Site Platform to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.


10. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.


12. Applicable Law

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

12.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

12.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

12.8 Any dispute shall not affect the Parties' ongoing obligations under the Agreement.

12.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

13. Promotional Offers And Coupons

13.1 Discount codes and coupons can only be used and will be applied to main items in your shopping basket that are purchased directly from our website www.purolabs.com

13.2 Please note that promotional codes and coupons cannot be applied to purchase gift vouchers, to cover delivery charges or in conjunction with any other items that are already part of a special offer or promotion. 

13.3 Discount codes and coupons will only be applied to items in your main shopping basket and NOT to items already on sale or part of any post-purchase special offer or promotion (such as new customer special offers).

14. Contact Us

Please email us at support@purolabs.com to contact us about any issues.

15. Klarna.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

16.2 Earning & Redeeming Awards

Under the Puro Points Rewards program, you earn one (1) “point” for every pound spent (as applicable based on country of purchase) on products purchased on www.purolabs.com You may also earn points for other activities as outlined in the program.

Puro Points have no cash value and can only be redeemed for “Rewards”.

Puro Points may be redeemed as determined by Purolabs Nutrition Ltd in its sole discretion; provided, however, that in order to redeem your marks for any Rewards, you must (1) accumulate a minimum number of points as established by Purolabs and (2) make an additional purchase from purolabs.com at the time that you redeem your points.

Purolabs Nutrition Ltd in its sole discretion, alter, limit, or modify the Rewards Programme and Reward Tiers rules, regulations, benefits, eligibility for program participation, or any other feature of the Puro Points online programme or may terminate the Puro Points rewards programme at any time in its sole discretion, without prior notice.

16.3 Rewards Eligibility

Eligibility is limited to individuals only and the Puro Points rewards program cannot be used by Ltd companies for affiliate lead generation as determined at the sole discretion of Purolabs Nutrition Ltd.

Individuals or Limited companies who purchase and re-sell our products on third-party marketplaces such as (but not limited to) eBay or Amazon are ineligible for membership of the Puro Points rewards program. This is determined at the sole discretion of Purolabs Nutrition Ltd.

Purolabs Nutrition Ltd reserves the right to appoint a third party to administer its Rewards Programme and rewards. For more information please see the Purolabs Nutrition Privacy Policy. Purolabs Nutrition Ltd does not accept any liability for any losses suffered by you due to any error or omission by the third party in the administration or delivery of rewards.

If you have any questions regarding these Terms and Conditions, please contact us by e-mail at support@purolabs.com