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Shipping & Delivery

Delivery Terms:

Orders are normally dispatched within 24 working hours (excluding bank holidays and weekends) depending on stock availability. Where there is a delay in the supply of goods we will advise you as soon as practically possible.

Orders will be sent to the delivery address that you submitted at checkout. Please note that we cannot deliver to PO boxes.

Shipping Guide:

Free delivery is offered on all UK orders by Royal Mail 1st class service.  We typically see 98% of orders arrive within 2-3 working days after dispatch but please allow up to 5 working days. 

Unfortunately despite our best efforts we cannot control delivery times once an order has been shipped from our fulfilment centre. Please allow 5 working days after dispatch for your order to arrive before enquiring about your delivery. 

We are always here to help with any delivery issues you encounter. We will work  to resolve any delivery issues encountered promptly and efficiently and we will do whatever it takes to ensure that you receive your order safely. If you ever have any concerns or questions then please email us at support@purolabs.com and we will be happy to assist you. 

Damaged Products:

Whilst we try very hard to deliver our item to you in perfect condition, in the event that it does arrive damaged we will replace it for you, free of charge.

To report a damaged product to us please email us at support@purolabs.com

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